iceBackup - A secure online backup system providing automated offsite remote backup for small businesses using internet backup technology applied to data backup and online storage.

iceBackup - Secure Online Backup for Small Businesses & Individuals

Planned Maintenance & Service Outages Report Logs

Our Network Status facility is to keep you informed of planned maintenance or known service outages potentially impacting iceBackup customers using specific communication services.

Date & Time:	Saturday 12th May 2007 @ 10:00 Hours
Brief Description:	A critical software update is being carried out on the servers for the iceBackup system platform.
Symptoms of Issue:	Users will be unable to connect directly to the servers for a period of up to 2 hours.
Services Affected:	All iceBackup service users connecting via the Online Backup Manager software will be affected. Customers with their own Dedicated Backup Servers will not be affected.
Work in Progress:	Update successful.
Status:	Closed..

Date & Time:	Friday 4th - Monday 7th May 2007
Brief Description:	Unscheduled work was carried out on the servers.
Symptoms of Issue:	Some of the servers were taken down for up to 30mins at a time.
Services Affected:	All iceBackup service users connecting via the Online Backup Manager software to server IBK-001-SVR will be affected..
Work in Progress:	The situation has now been resolved, however, customers may have experienced failed backups due to server outage for brief periods.
Status:	Closed.

Date & Time:	Monday 11th March 2007 @ 19:00 - 00:00 Hours
Brief Description:	An emergency patch update is being carried out on the following backup server IBK-001-SVR for a period of up to 5 hours.
Symptoms of Issue:	Users will experience intermittent connections to the server during this period which may result in some scheduled backup jobs completing with errors. This will be for a limited time frame though.
Services Affected:	All iceBackup service users connecting via the Online Backup Manager software to server IBK-001-SVR will be affected..
Work in Progress:	The patch update completed successfully.
Status:	Closed.

Date & Time:	Saturday 27th January 2007 @ 10:00 Hours
Brief Description:	A critical software update is being carried out on the servers for the iceBackup system platform.
Symptoms of Issue:	Users will be unable to connect directly to the servers for a period of up to 2 hours.
Services Affected:	All iceBackup service users connecting via the Online Backup Manager software will be affected. Customers with their own Dedicated Backup Servers will not be affected.
Work in Progress:	The project had over-run to 13:00 Hours but has successfully been completed and updated..
Status:	Closed.

Date & Time:	Wednesday 24th December 2006 to Saturday 30th December 2006
Brief Description:	Basic level site maintenance and upgrades will be carried out on the servers at our primary datacentre site. We shall also be adding in new servers for future provisions. This particular time has been selected to cause the least amount of disruption possible.
Symptoms of Issue:	The site connections may be disrupted during this time, however no single connection will be down for more than 4 (four) hours at a time.
Services Affected:	All iceBackup service users connecting via the Online Backup Manager software will be affected. Customers with their own Dedicated Backup Servers will not be affected.
Work in Progress:	The project has been completed successfully..
Status:	Closed.

Date & Time:	Wednesday 29th November 2006 @ 13:00 Hours
Brief Description:	We will be upgrading our bandwidth carriers to accomodate for some new and more powerful entries to the portfolio. At this time, to prevent any further inconvenience, we shall also be adding additonal fibre channel storage servers to the network servers.
Symptoms of Issue:	Users will be unable to connect directly to the servers for a period of up to 6 hours.
Services Affected:	All iceBackup service users connecting via the Online Backup Manager software will be affected. Customers with their own Dedicated Backup Servers will not be affected.
Work in Progress:	The project has been completed successfully..
Status:	Closed.

Date & Time:	Friday 27th October 2006 @ 17:00 Hours
Brief Description:	Reseller account server domain settings upgrade.
Symptoms of Issue:	Resellers for the iceBackup system will have to make a one-time minor modification to the way in which their domain name is handled. LITTLE OR NO DISRUPTION IN YOUR SERVICE WILL OCCUR DURING THE CHANGE-OVER.
Instructions:	Your domain currently points to an IP address for a server assigned to your account. This will need to change, effective immediately, from the existing "A" record to a "CNAME" record mapped to the iceBackup server's domain name. It can be done in the same way you setup the "A" record for your account. We believe that this will produce faster response times and allow us to allocate specific servers to your account for maximum performance. EXAMPLE: backup.your-domain.com. > CNAME > ibk-001-svr.icebackup.net. (Don't forget the "." at the end of .net. as it is a FQDN) It is important that these changes are applied by: 10:00am Monday 06-November-2006 otherwise you may experience disruptions and downtime on your service and connections in the future.
Work in Progress:	Resellers are able to carry out the change-over before 10:00am Monday 06-November-2006 without experiencing disruption in performance or service. Assistance can be provided from our support helpdesk.
Status:	Closed.

Date & Time:	Wednesday 27th September 2006 @ 13:00 Hours
Brief Description:	A critical software update is being carried out on the servers for the iceBackup system platform.
Symptoms of Issue:	Users will be unable to connect directly to the servers for a period of up to 2 hours.
Services Affected:	All iceBackup service users connecting via the Online Backup Manager software will be affected. Customers with their own Dedicated Backup Servers will not be affected.
Work in Progress:	Wednesday 27th September 2006 @ 14:15 Hours The server update has been completed successfully.
Status:	Closed.

Date & Time:	Saturday 1st July 2006 @ 10:00 Hours
Brief Description:	A new server array is being added to iceBackup platform.
Symptoms of Issue:	Users may experience an outage of up to 5 minutes whilst the DNS servers are updated and restarted.
Services Affected:	iceBackup service users connecting via the Online Backup Manager software will be affected. Customers with their own Dedicated Backup Servers will not be affected.
Work in Progress:	Saturday 1st July 2006 @ 12:00 Hours Server has been added successfully and the outage was minimal.
Status:	Closed.

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