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  Call Now: 0845 003 0601
  Technical Support

Login to our Web Based Control Panel


You can login to your online backup account from the myAccount section of the website. Click on the link below to go to the login screen.


  Web Based Control Panel Login


Download our PDF User Guide


Click here to download our latest version of the PDF User Guide which contains a step-by-step process of how to install and configure yout software.

To view the content of the PDF files, you will need to download the Adobe PDF viewer from the following site if you don't already have it installed.


Network Status Updates


Find out if there is an ongoing issue on our network. This is a good place to start if you are having difficulty with accessing our network.


  Network Status Updates

How to Recover Your Data


Recover your data from the OBM client software or from the Web Based Control Panel using our easy to follow Data Recovery Guide. You can have your data downloaded in only 6 steps.


  Recover Your Data


Download the Latest Software


Find out if you are running the latest version of our Online Backup Manager software. Click here to go to the software download page.


  Software Download


Get Technical Support


If you can't find your answers on our website or in the PDF User Guide, please contact our technical support team who will be happy to assist you:


Telephone (UK): 0845 003 0601
Telephone (Intl.): +44 845 003 0601
E-Mail Support:
Through Website: iceBackup Contact Form

Important note.


Don't forgot your backup set encryption key. Once set, it cannot be changed and without this key you will be unable to retrieve your data. We always recommend that you keep a note of your key somewhere safe. iceBackup does not keep a copy of any encryption keys. If you change the password to access your account, this will not change any encryption keys required to recover your data already configured within backup sets. Your encryption key is set when you first create your backup set and cannot be changed unless you delete the backup set and create a new one.

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